Book with confidence

Bookings are non-refundable once confirmed, unless otherwise stated in the specific product terms.

Refunds are processed to the original payment method used at checkout.

Crypto refunds are processed in the same coin/token used for payment, at the current exchange rate at the time of refund.

Refund processing time: 5–10 business days after approval.

Full refund if the minimum booking threshold for your chosen hotel tier is not met.

Refund requests must be submitted via email to support@staynex.vip within 7 days of the booking confirmation.

Refunds are processed to the original payment method.

Fast Lane passes and experience bookings are non-refundable.

In the event of event cancellation by the organizer, we will work with you to reschedule or offer credit for future bookings.

E-tickets are delivered 48 hours before the event.

Refunds are only available if the event is cancelled by the organizer and no rescheduled date is offered.

Hotel and transfer bookings follow the cancellation policy of the specific provider.

Check your booking confirmation email for the exact terms.

Refunds in crypto are processed at the exchange rate at the time of refund.

Network fees (gas fees) are non-refundable.

Booking reference number

Email address used at checkout

Reason for refund request

We will respond within 2 business days.

For any questions about this policy, reach out to us at support@staynex.vip or via our Telegram concierge at t.me/officialstaynex/v.